Zerva ("we", "our", "us") is an insurance agent CRM platform operated by SapienAI Limited. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Zerva mobile app or web portal (collectively, the "Service").
We collect information you provide directly, including: name, email address, phone number, professional details (agency, licence number), and client records you enter into the Service (client names, contact details, policy information). We also collect usage data such as login timestamps, device type, and IP addresses for security purposes.
We use collected information to: operate and maintain the Service; authenticate users and prevent unauthorised access; send transactional emails (account verification, password reset); improve and personalise the Service; and comply with legal obligations.
We do not sell your personal data to third parties.
Your data is stored on encrypted servers in DigitalOcean data centres. We use HTTPS for all data transmission and bcrypt for password hashing. Access is restricted to authorised personnel only.
Account data is retained for as long as your account is active. You may request deletion of your account and associated data by contacting us. Anonymised usage statistics may be retained for analytical purposes.
The Service uses the following third-party services: n8n (workflow automation for email delivery) and DigitalOcean (cloud hosting). Each has its own privacy policy.
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
We may update this policy from time to time. We will notify users of material changes via email or an in-app notice. Continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related enquiries: [email protected]
SapienAI Limited, Hong Kong